Why Is My Water Heater Leaking? | FAQ FRIDAY VIDEO!

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Why Is My Water Heater Leaking? | FAQ FRIDAY VIDEO!

January 12, 2023December 5, 2016

It’s FAQ Friday!! Nick & Matt are here every Friday with a great common frequently asked question. Why is my water heater leaking and what can I do about it? Feel free to email us if you have a questions about water heater and we’ll answer it in a future FAQ Friday video! Enjoy!!

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Water Heaters Only, Inc.

4.9

Based on 239 reviews

review us on

Brian Allen

01:22 27 Nov 23

Great service

Andrew McCullough

15:35 08 Nov 23

The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer's diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!

Lisa Marie DeMaderios

09:23 01 Oct 23

John Stevens

23:22 20 Aug 23

Our W/H went offline Friday morning. Confronted with a weekend and not knowing when we would have hot water, we took to some searches to see if we could find help. WHO immediately took the call, said they could get it done over the weekend (we had a standard tank) and quoted over the phone. The tech Matt H was on time and did a great job to make sure we got the right tank for the house and got it all done in three hours (including one trip to the warehouse). While I hope we get a long life from this one, if ever we need another, WHO will be the first phone call!

April Maple

16:05 22 Jun 23

So I called this place to see about them coming out to fix my water tank. Come to find out from them on the phone that my tank had been recalled. I would have never thought to even look into that. We called the company that made the tank and they sent us new parts for free and told us who to go to and have them installed for free. So water heaters only saved us hundreds of dollars and I will definitely reach out to them for any future needs.

James Thurston

01:37 07 Jun 23

Great and fast service

Beverley Gonzales

13:35 28 May 23

Chris N. was on time, friendly, and careful. He kept us updated on what he was doing while installing our new water heater, and he worked quickly. We are return customers. We had excellent service when we used Water Heaters Only 20 years ago. Here's hoping for another worry-free 20 years with the new water heater!

Jennifer Bergfeld

15:39 24 May 23

I am submitting this review because John F. was great! Explained the process, all our options, and how to maintain the new water heater. He was careful in our home with the removal and install and a complete professional. Really appreciate great service when bringing someone in our home.

Tony Powell

07:10 16 May 23

Rob Case

22:11 17 Aug 22

Excellent customer service, extremely quick response times and super friendly and knowledgeable technicians. Our water heater went out and I called Water Heaters Only around 10am and they had a technician out to my home by 1pm to diagnose the problem and give an estimate. After back and forth with our home warranty company, we decided to just pay out of pocket and go with WHO. Brandon was our technician and was superb during his installation. If I could give more than 5 stars, I would. No question Water Heaters Only is the place to choose.

jay iwami

03:11 05 Aug 22

Brandon my service technician called ahead when he was arriving. He was polite and professional. He explained the installation carefully, what had to be installed for code, and then all connecting parts to the water heater. He called me an hour later to make sure everything was okay. I was very impressed with the service.

Eric Humphreys

22:51 23 Jul 22

Today I had Brandon Nelson from Water Heaters Only replace my 75 gallon water heater. He was able to answer all of my questions and was very polite. The installation looks great and he picked up the work area and left it clean. Brandon reviewed safety features with me and made sure that I knew how to turn on the water heater if every the pilot light happened to go out. This company was much cheaper in price for same product from "other" more well know companies. I highly suggest you check out this company for a water heater if you every need one.......... * Shout out to Colby on the phone who was extremely polite, knowledgeable and helpful as well.

Melinda Amistoso

22:52 13 Jul 22

Brandon did an amazing job today replacing our very old water heater! Many thanks to Brandon and Sean for scheduling us this morning!

Pamela Landerman

23:56 22 Jun 22

Very quick response (same day). Service man was polite, knowledgeable and thorough. I would refer this company to everyone I know. Thank you for the positive experience.

Cathy Kester

23:35 31 May 22

I noticed my water heater leaking at about 10:30 am and went online to find a company near me to replace it. Water Heaters Only had great reviews, so I called them. By 3:30 that same afternoon, I had a new functioning waterheater! The technician was great and explained everything he was going to do, and why. GREAT service.

Maria Salazar-Islas

15:57 14 Apr 22

The final price was slightly higher than the phone quote ($285 more). However the service was EXCEPTIONAL! John knew city code and pulled a permit. He went above and beyond by patching a hole that he was not required to do. He explained what was necessary and why while caring for my home and cleaning up after himself. Waters Heaters Only provided wonderful service from scheduling to completion of job. I will use them for all future jobs and refer all family and friends to them. They have a lifetime customer after this experience!

Andrew Kaiser

21:57 05 Apr 22

Great service, friendly on the phone and in person. Knowledgable and skilled. Brandon did a great job getting us just what we needed and installing it in no time at all. We will stick with WHO for our future water heater needs, big or small!

Ameerah Divine

20:13 29 Mar 22

I am very happy I chose this company. The technicians communication was excellent and overall the price was $100 less than I expected!!! The room where my new hot water heater was placed is the cleanest I’ve ever seen it, not a single spider web 😊. I definitely recommend this company

Patricia Hoffman

16:38 25 Mar 22

Great customer service by Brandon. Really appreciate the great job installing a new water heater.

E Meredith

22:49 11 Feb 22

My technician, Brandon, arrived on-time. He did the job of installing our water heater professionally and efficiently. I appreciate the fact that he took away the old materials once the job was completed. He was friendly and knowledgeable about his job. Thank you for the excellent service.

Evan Busman

16:30 26 Jan 22

I called Water Heaters Only on a Sunday afternoon due to a leak on a very old water heater. Brandon Nelson from Water Heaters Only came out the next day right on time to replace it with a new 50 gallon water heater.He also needed to replace a leaking inlet water valve, install new exhaust ducting and a copper overflow piping to meet County code.He completed the job in a couple of hours and we had hot water again about an hour after that. Brandon was very professional and was great at answering all my questions. When he was done, he walked me thru some of the basics operational steps of the water heater which could come in handy down the road.The price seemed fair in today's world. Actually, my neighbor just had her water heater replaced a month ago by another company and paid about 30% more than I paid. It's very possible that my neighbor had to have some additional work done and that's why there was such a difference in cost, but I can't confirm that one way or another.I would recommend Water Heaters Only, Inc to anyone who needs to replace or repair a water heater.

Christopher Kliemann

20:05 13 Dec 21

Technician Brandon was knowledgeable, polite, and professional. I appreciate a company who hires competent individuals like him who have integrity in the work they perform. Will refer to family and friends.

karen jones

21:16 26 Nov 21

John was very helpful and knowledgeable. The experience was a good one.Would recommend using this service.

Nancy Sechrist

19:37 10 Oct 21

Awesome company. Quick, warranty included, friendly technicians, quality workmanship. Highly recommend this company.

Rosa Sandoval

20:04 21 Sep 21

Very professional, explained everything, called in the morning like at 8 and they were here at 10 like they said ,fast service the technician was Brandon Nelson highly recommended

Mark Shijo

22:43 01 Jun 21

Brandon showed up early the same day I called and did a fantastic job. Very pleased.

Michael Nevans

20:24 02 Mar 21

The company had a call center that was very responsive. I appreciated that they emailed me the range that the water heater replacement would cost. They require a 65 dollar fee to come out and give a full quote for the job. This is waived if you agree to the work. The technician, Matt, was punctual and communicated very well. He was a straight shooter and gave very thorough details of why we needed to do what he was requesting. I found that to be helpful too. The work was completed on time and done very well. I am very pleased with my experience and would recommend this business, especially Matt, again.

Ryan S.

01:53 11 May 19

If you need a water heater or an estimate call Water Heaters Only! Their Tech, Dillon, showed up exactly when he said they would but more importantly he did an excellent job at installing our new water heater. As you can see from the picture he insured everything was properly and professionally done. Their price was also much more reasonable than the other companies I called. Highly recommend!