Why Is My Water Heater Leaking? | FAQ FRIDAY VIDEO!

November 22, 2024December 5, 2016

It’s FAQ Friday!! Nick & Matt are here every Friday with a great common frequently asked question. Why is my water heater leaking and what can I do about it? Feel free to email us if you have a questions about water heater and we’ll answer it in a future FAQ Friday video! Enjoy!! If you have any questions about your water heater feel free to give us a call 24/7 at 1-916-238-6500

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Water Heaters Only, Inc.

4.9

Based on 262 reviews

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Machiel Van

17:13 07 Mar 25

Matt Hoffman replaced my water heater and explained some potential issues with my exhaust fan construction. He was very knowledgeable, courteous and professional. I appreciated his skill and candor.

Erwin Granados

00:34 05 Mar 25

We contacted Water Heaters Only to replace my father-in-law’s water heater. Their response was incredible! The technician, Chris Nusom, who replaced the unit was prompt, professional, and thorough. His workmanship was outstanding! It was truly a pleasure working with him! We are from the Bay Area but we have family and friends in Sacramento. If any of our family members or friends are in need of a water heater, we will refer them to Water Heaters Only. It was a pleasure working with your organization, in particular with Chris. He knows his trade well and, more importantly, he is a good human being. In these trying times, it’s truly uplifting to know people like Chris are out there. He made our day!
Erwin & Rebecca Granados

Tracy Haynes

00:30 04 Mar 25

Chris came out to descale my tankless water heater. He texted with an estimated time of arrival, was polite and professional, and patiently figured out my ancient electrical panel to find the right circuit for the water heater. 5 stars!

David Lentz

00:25 27 Feb 25

Matt Hoffman installed a new tankless water heater at my home today. He let me know ahead of time when he would arrive and he was prompt. Matt installed with superior workmanship-- it looks great. Matt has engaging personality and shared wisdom and experience. Great job!

Vaughn La Force

17:59 21 Feb 25

Paul at Water Heater Only was amazingly understanding and helpful. I was able to address my problem, but my next water heater install and will be Water Heaters Only, Inc. Yours should be as well

Alana Perez

21:24 19 Feb 25

Great price for the excellent job that was done. Chris was great at explaining what was wrong, and how the new water heater would work. Trustworthy and friendly. I would recommend this company to everyone. Ask for Chris N.

amandeep singh

00:03 13 Feb 25

Cheryl Muzinich MPM RMP

17:59 09 Feb 25

John Fantham came out quickly ... was professional and did a great job replacing the hot water heater in no time. Very much appreciated he knowledge and friendly approach. Thanks!

Kelley Walker

02:22 05 Feb 25

Prompt and professional. John had the new water heater, parts and accessories on the truck and ready to go...installed in a couple of hours. My pockets are lighter, but we have hot water again! 🙂 I'm pleased with the service.

Sacramento Chinese Catholic Community

00:38 01 Feb 25

Technician Brandon Nelson - good job repaired my heater tank

Johnschaeffer12

17:25 27 Jan 25

Water Heaters Only was great to work with! I called them Monday afternoon and they were able to come out the next day and replace my water heater. The technician, John, was great to work with and explained everything really well. Their prices were very reasonable and I appreciated their customer service, and quick response time. I would recommend them to anyone who needs their water heater fixed or replaced!

Topher

23:14 24 Jan 25

Great service, John was in at our house within an hour, he was very knowledgeable and professional and we were up and running with hot water that same day, very pleased with our new hot water heater and the installation is head and shoulders above what was there before.

Laura Tice

23:40 10 Jan 25

John came out and did a fantastic and thorough job of replacing my water heater! He walked me through everything I needed to know and answered all my questions. He was friendly and knowledgeable. My price out the door was exactly what he quoted, no hidden fees, which I very much appreciate!

Pete Norboe

02:18 05 Jan 25

John Milam

23:26 04 Jan 25

Great service quick and efficient.I was unable to be there they got it installed with out any issues within 24 hours of my first call. Thanks again to all involved.

Andrea Chavez

22:38 03 Jan 25

They did theyre job very well our technician John Fantham was such a great help and was very polite and thorough. We appreciate his service today.

Shelley Crandell

19:33 31 Dec 24

Matt was great! He was able to come out early and fixed our water heater in about 15 minutes.

Marilee Johnson

12:13 27 Dec 24

John was very good at replacing the water heater..he explained everything and cleaned up after he was done..excellent service

Judith Lewis

23:49 12 Dec 24

We are pleased with the whole experience of working with Chris. Our initial research created questions that were answered with respect to our concerns without pressuring us to make a quick decision. Chris worked with us to determine our needs, made valuable suggestions and answered all our questions. The work Chris did in preparing the necessary electrical outlet and water drainage system, as well as increasing and stabilizing the platform for the tank, clearly was done in a professional, skilled manner (and he didn’t leave a mess behind!). Additionally, Chris did a minor repair on an old storage cabinet for us, something outside of what was necessary and having nothing to do with the water heater installation. We couldn’t be happier with Chris and Water Heaters Only.

Jen Cuny

17:39 12 Dec 24

Pleasantly surprised by the customer service. I say that because it seems so hard to find a reputable, professional, and personable company nowadays. Firstly, of the several companies we called, this is the only one to actually give us information over the phone, whereas the others just said, “we need to send someone out” before they would engage in conversation. The company sent out Matt, and I was expecting him because prior to the appointment they sent a picture and little bio, which I appreciate, because I like knowing who should be knocking on my door. Matt was flexible with my time, efficient, courteous, knowledgeable and NOT condescending. He even changed the tone and volume of his voice to try to get my dog to stop barking. Overall great, helpful, and agreeable.

Jody Cockrill

17:46 30 Sep 24

Water heater was not heating called them on Friday night scheduled appointment for Sunday morning. Chris came out Sunday morning on time and had the hot water heater repaired at a reasonable price.

Gabe Baltazar

22:43 14 Sep 24

Reasonable prices and honest work! Thank you Water Heaters Only. John Fantham did an amazing job. He was polite and professional. I highly recommend them.

Judy B.

15:13 19 Aug 24

Wonderful service. Tech explained everything. Very nice and efficient.

Ira Kloumova

01:02 20 Jun 24

Our 19 year old Rheem water heater broke down at 11:00 pm. We called Water Heater Only and left a message. Manager Dave Sevits called us at 7am and we had a long discussion about what we could do. In less than an hour, his employee, technician John, was with us. He explained in detail what he was going to do, and when we agreed on a price, he got to work. We haven’t seen a person treat all the little things so carefully for a long time. It was a great pleasure to see the work of a true professional. Now a new handsome Bradford White has taken up residence in our laundry room, taking the place of the old Rheem. Everything looks much more modern and thoughtful than it was before. We are very grateful to Dave and especially his technician John for such a coordinated effort, as a result of which we were able to return to normal life at 2 o'clock in the afternoon

Carol Perry

17:26 31 May 24

I want to thank Randy again in writing for providing excellent service on 5/30/24.

Brian Allen

01:22 27 Nov 23

Great service

Andrew McCullough

15:35 08 Nov 23

The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer's diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!

Lisa Marie DeMaderios

09:23 01 Oct 23

John Stevens

23:22 20 Aug 23

Our W/H went offline Friday morning. Confronted with a weekend and not knowing when we would have hot water, we took to some searches to see if we could find help. WHO immediately took the call, said they could get it done over the weekend (we had a standard tank) and quoted over the phone. The tech Matt H was on time and did a great job to make sure we got the right tank for the house and got it all done in three hours (including one trip to the warehouse). While I hope we get a long life from this one, if ever we need another, WHO will be the first phone call!

April Maple

16:05 22 Jun 23

So I called this place to see about them coming out to fix my water tank. Come to find out from them on the phone that my tank had been recalled. I would have never thought to even look into that. We called the company that made the tank and they sent us new parts for free and told us who to go to and have them installed for free. So water heaters only saved us hundreds of dollars and I will definitely reach out to them for any future needs.

James Thurston

01:37 07 Jun 23

Great and fast service

Beverley Gonzales

13:35 28 May 23

Chris N. was on time, friendly, and careful. He kept us updated on what he was doing while installing our new water heater, and he worked quickly. We are return customers. We had excellent service when we used Water Heaters Only 20 years ago. Here's hoping for another worry-free 20 years with the new water heater!

Jennifer Bergfeld

15:39 24 May 23

I am submitting this review because John F. was great! Explained the process, all our options, and how to maintain the new water heater. He was careful in our home with the removal and install and a complete professional. Really appreciate great service when bringing someone in our home.

Tony Powell

07:10 16 May 23

Rob Case

22:11 17 Aug 22

Excellent customer service, extremely quick response times and super friendly and knowledgeable technicians. Our water heater went out and I called Water Heaters Only around 10am and they had a technician out to my home by 1pm to diagnose the problem and give an estimate. After back and forth with our home warranty company, we decided to just pay out of pocket and go with WHO. Brandon was our technician and was superb during his installation. If I could give more than 5 stars, I would. No question Water Heaters Only is the place to choose.

jay iwami

03:11 05 Aug 22

Brandon my service technician called ahead when he was arriving. He was polite and professional. He explained the installation carefully, what had to be installed for code, and then all connecting parts to the water heater. He called me an hour later to make sure everything was okay. I was very impressed with the service.

Eric Humphreys

22:51 23 Jul 22

Today I had Brandon Nelson from Water Heaters Only replace my 75 gallon water heater. He was able to answer all of my questions and was very polite. The installation looks great and he picked up the work area and left it clean. Brandon reviewed safety features with me and made sure that I knew how to turn on the water heater if every the pilot light happened to go out. This company was much cheaper in price for same product from "other" more well know companies. I highly suggest you check out this company for a water heater if you every need one.......... * Shout out to Colby on the phone who was extremely polite, knowledgeable and helpful as well.

Melinda Amistoso

22:52 13 Jul 22

Brandon did an amazing job today replacing our very old water heater! Many thanks to Brandon and Sean for scheduling us this morning!

Pamela Landerman

23:56 22 Jun 22

Very quick response (same day). Service man was polite, knowledgeable and thorough. I would refer this company to everyone I know. Thank you for the positive experience.

Cathy Kester

23:35 31 May 22

I noticed my water heater leaking at about 10:30 am and went online to find a company near me to replace it. Water Heaters Only had great reviews, so I called them. By 3:30 that same afternoon, I had a new functioning waterheater! The technician was great and explained everything he was going to do, and why. GREAT service.

Maria Salazar-Islas

15:57 14 Apr 22

The final price was slightly higher than the phone quote ($285 more). However the service was EXCEPTIONAL! John knew city code and pulled a permit. He went above and beyond by patching a hole that he was not required to do. He explained what was necessary and why while caring for my home and cleaning up after himself. Waters Heaters Only provided wonderful service from scheduling to completion of job. I will use them for all future jobs and refer all family and friends to them. They have a lifetime customer after this experience!

Andrew Kaiser

21:57 05 Apr 22

Great service, friendly on the phone and in person. Knowledgable and skilled. Brandon did a great job getting us just what we needed and installing it in no time at all. We will stick with WHO for our future water heater needs, big or small!

Ameerah Divine

20:13 29 Mar 22

I am very happy I chose this company. The technicians communication was excellent and overall the price was $100 less than I expected!!! The room where my new hot water heater was placed is the cleanest I’ve ever seen it, not a single spider web 😊. I definitely recommend this company

Patricia Hoffman

16:38 25 Mar 22

Great customer service by Brandon. Really appreciate the great job installing a new water heater.

E Meredith

22:49 11 Feb 22

My technician, Brandon, arrived on-time. He did the job of installing our water heater professionally and efficiently. I appreciate the fact that he took away the old materials once the job was completed. He was friendly and knowledgeable about his job. Thank you for the excellent service.

Evan Busman

16:30 26 Jan 22

I called Water Heaters Only on a Sunday afternoon due to a leak on a very old water heater. Brandon Nelson from Water Heaters Only came out the next day right on time to replace it with a new 50 gallon water heater.

He also needed to replace a leaking inlet water valve, install new exhaust ducting and a copper overflow piping to meet County code.

He completed the job in a couple of hours and we had hot water again about an hour after that. Brandon was very professional and was great at answering all my questions. When he was done, he walked me thru some of the basics operational steps of the water heater which could come in handy down the road.

The price seemed fair in today's world. Actually, my neighbor just had her water heater replaced a month ago by another company and paid about 30% more than I paid. It's very possible that my neighbor had to have some additional work done and that's why there was such a difference in cost, but I can't confirm that one way or another.

I would recommend Water Heaters Only, Inc to anyone who needs to replace or repair a water heater.

Christopher Kliemann

20:05 13 Dec 21

Technician Brandon was knowledgeable, polite, and professional. I appreciate a company who hires competent individuals like him who have integrity in the work they perform. Will refer to family and friends.

karen jones

21:16 26 Nov 21

John was very helpful and knowledgeable. The experience was a good one.
Would recommend using this service.

Nancy Sechrist

19:37 10 Oct 21

Awesome company. Quick, warranty included, friendly technicians, quality workmanship. Highly recommend this company.

Rosa Sandoval

20:04 21 Sep 21

Very professional, explained everything, called in the morning like at 8 and they were here at 10 like they said ,fast service the technician was Brandon Nelson highly recommended

Mark Shijo

22:43 01 Jun 21

Brandon showed up early the same day I called and did a fantastic job. Very pleased.

Michael Nevans

20:24 02 Mar 21

The company had a call center that was very responsive. I appreciated that they emailed me the range that the water heater replacement would cost. They require a 65 dollar fee to come out and give a full quote for the job. This is waived if you agree to the work. The technician, Matt, was punctual and communicated very well. He was a straight shooter and gave very thorough details of why we needed to do what he was requesting. I found that to be helpful too. The work was completed on time and done very well. I am very pleased with my experience and would recommend this business, especially Matt, again.

Ryan S.

01:53 11 May 19

If you need a water heater or an estimate call Water Heaters Only! Their Tech, Dillon, showed up exactly when he said they would but more importantly he did an excellent job at installing our new water heater. As you can see from the picture he insured everything was properly and professionally done. Their price was also much more reasonable than the other companies I called. Highly recommend!